Which organization focuses on consumer advocacy in West Virginia's insurance industry?

The Insurance Commissioner’s Office is the correct choice because it is specifically tasked with overseeing and regulating the insurance industry in West Virginia, ensuring that consumers are treated fairly and with respect. This office plays a critical role in consumer advocacy by handling complaints, providing information about insurance products, and enforcing laws that protect consumers from unfair practices. It serves as a resource for policyholders and potential policyholders to help them navigate the complexities of insurance coverage and claims.

While other entities like the Consumer Protection Agency can also advocate for consumers by addressing broader consumer rights issues, the Insurance Commissioner’s Office has the specific mandate to focus on the insurance industry, making it the primary organization for consumer advocacy in this sector. The West Virginia Division of Insurance also plays a regulatory role but does not specifically emphasize consumer advocacy in the same direct manner as the Insurance Commissioner’s Office. The West Virginia Insurance Agents Association represents insurance agents and their interests rather than focusing specifically on consumer advocacy.